Maquet Critical Care
Advanced
and accessible

In 2010 Veryday was given the opportunity to participate in the development of a new generation of SERVO ventilators, the SERVO-U™ and SERVO-n™. Together with the design and engineering teams at Maquet Critical Care AB, we took part in a mission to create the most accessible, logical and easy-to-use high-end ventilators on the global market. The results are pioneering products that offer a modern user experience and extremely intuitive user interface.

Maquet Servo-N and Servo-NInnovation to Facilitate Change – Again
The award-winning cooperation with Maquet Critical Care AB started in the late ’90s when Veryday participated in the development of the groundbreaking SERVO-i®  ventilator. The innovative design made it a benchmark product and won the Industrial Designers Society of America’s (IDSA) 2010 Gold Design of the Decade Award in the category of Design Contribution to Market Share Growth.

 

Neonatal and Adult Patients
The SERVO-U ventilator is primarily intended for adult and pediatric care whereas SERVO-n is dedicated to neonatal patients. While some features are specialized for respective clinical applications, the totally generic interaction design facilitates training and service.

 

It is really easy to find the settings for what you want to do, and they are clearly displayed – that is an advantage.

Intensive Care Physician, Canada

Involving Users to Evolve Superior Products
The creation of the SERVO-U and SERVO-n took place in cross-functional teams. From day one, physical mockups and digital prototypes were built to make concepts come to life and to facilitate user tests. The prototypes were continuously tested globally with different users and stakeholders. Never before in SERVO history had such an extensive number of users from intensive care units around the world been involved to such a high degree at all stages of the development process. Evaluation results were constantly fed back to the teams in a structured way, ensuring that the overall objective in terms of user experience was met. By looking at the context and needs of all users (including patients and family) to evaluate proposed solutions, it became evident that emotional design aspects were also of high value.

This new ventilator can make me more confident in my caregiving… when needed I feel I can use more advanced features without  advanced training – for example, during on-call hours.

Pediatric Intensive Care Physician, Finland

The digital user interface of the SERVO-n ventilator offers several context-based views, tailored to fit specific needs. The intention of the “family view” is to reduce distraction experienced by family members since waveforms and numbers displayed by the ventilator would move focus from the baby to the machine. The “distance view” is useful for monitoring outside the immediate patient environment.

ServoU_InterfaceDecisionSupport

The ventilator is designed to work in the intensive care room as well as during in-hospital transportation. It can easily be placed on either the left or right side of the bed, providing 360-degree access to the patient.

For me this is a secure investment – a solid product to build on, based on a solid foundation.

Intensive Care Physician and Researcher

We are glad to see that the final design is part of creating better quality of life for many patients, families and health care professionals in the future.

See the video about Servo-U