Maquet Critical Care AB

Advanced and accessible

In 2010 Veryday was given the opportunity to participate in the development of the new generation of SERVO ventilators, the SERVO-U™ and SERVO-n™. Together with the design and engineering teams at Maquet Critical Care AB, we took part in a mission to create the most accessible, understandable and easy to use high-end ventilators on the global market. The results are pioneering products that offer a modern user experience and an extremely intuitive interaction design.

Innovation to Facilitate Change – Again!

The award winning cooperation with Maquet Critical Care AB started in the late 90’s when Veryday participated in the development of the ground breaking SERVO-i®  ventilator. The innovative design made it the benchmark product and it won the Industrial Designers Society of America’s (IDSA) 2010 Gold Design of the Decade Award in the category of Design Contribution to Market Share Growth

Neonatal and Adult Patients

The SERVO-U ventilator is primarily intended for adult and pediatric care whereas SERVO-n is dedicated to neonatal patients. While some features are specialized for respective clinical applications, the totally generic interaction design facilitates training and service.

It is really easy to find the settings for what you want to do, and they are clearly displayed – that is an advantage.

Intensive Care Physician, Canada

Involving users to evolve superior products

The creation of the SERVO-U and SERVO-n was done in cross-functional teams. Physical mockups and digital prototypes were built from day one to make concepts come to life and facilitate user tests. The prototypes were continuously tested globally with different users and stakeholders. Never before in the SERVO history had such an extensive amount of users from intensive care units around the world been involved to such a high degree at all stages in the development process. Evaluation results were constantly fed back to the teams in a structured way ensuring that the overall objective in terms of user experience was met. By looking at the context and needs of all users, including patients and family to evaluate proposed solutions, it became evident that also emotional design aspects are of high value.

This new ventilator can make me more confident in my caregiving... when needed I feel I can use more advanced features without advanced training, for example during on-call hours.

Pediatric Intensive Care Physician, Finland

Identifying specific needs

The user interface offers several context-based views, tailored to fit specific workflow needs. The intention of the ‘family view’ is to reduce the distraction experienced by family members where waveforms and numbers displayed by the ventilator move focus from the baby to the machine. The ‘distance view’ is useful for monitoring outside the immediate patient environment.

The ventilator is designed to work in the Intensive Care room as well as during in-hospital transportation. It can easily be placed both to the left or right side of the bed, providing a 360 degree access to the patient.

For me this is a secure investment – a solid product to build on, based on a solid foundation

Intensive Care Physician and Researcher

We are glad to see that the final design is part of creating a better quality of life for many patients, families and health care professionals in the future.